Return & Refund Policy

TALON BILLETS / CUSTOMER CARE

Returns Made Simple

Thank you for choosing Talon Billets. We stand behind the quality of our motorcycle parts and accessories. Please review our guidelines for returns, exchanges, refunds, and order cancellations.

30 Days
Return Request Window
7 Days
Report Product Issues
Up to 50%
Restocking Fee

Return eligibility and applicable fees depend on the condition of the item and the circumstances of the return.

01 / RETURN ELIGIBILITY

30-Day Return Policy

Talon Billets accepts return requests within 30 days from the purchase date.

To qualify for a return:

  • The item must be unused and in new condition.
  • The item must not have been installed, modified, or altered.
  • The original packaging must be included.
  • All hardware, accessories, and components must be included.
  • Proof of purchase or order information is required.

Important: Returns that do not meet these requirements may be refused or subject to an applicable restocking fee.

02 / EXCLUSIONS

Items Not Eligible for Return

The following items are generally not eligible for return:

  • Sale or clearance items
  • Products that have been installed or used
  • Modified or altered products
  • Items with missing hardware, accessories, or original packaging
  • Products damaged by improper installation or misuse
  • Items showing wear or customer-caused damage

These exclusions do not limit rights or remedies that may apply to defective or incorrectly supplied products under applicable law. Contact our support team if you have installation or warranty questions.

03 / RETURN INSTRUCTIONS

How to Request a Return

Step 1. Contact Talon Billets within 30 days of purchase.

Step 2. Provide your order number and reason for returning the item.

Step 3. Include photos when product condition needs to be reviewed.

Step 4. Wait for return authorization and shipping instructions before returning the product.

Please do not ship items back without prior approval. Unauthorized returns may not be accepted.

REQUEST RETURN SUPPORT

04 / RETURN SHIPPING

Return Shipping & Address

Customers are responsible for return shipping costs unless the return results from:

  • Damage during shipping
  • An incorrect product being shipped
  • An error caused by Talon Billets

Original shipping charges are non-refundable, except where otherwise required by law. Applicable return shipping costs may be deducted from an approved refund.

AUTHORIZED RETURN ADDRESS

BK Toyz INC
3871 County Road 424
Anna, TX 75409
United States

Send returns to this address only after receiving approval and instructions from our support team.

05 / PRODUCT CONDITION

Restocking Fee

Returned items that are not in resalable condition may be subject to a restocking fee of up to 50%, depending on product condition.

Examples include:

  • Signs of installation
  • Scratches or surface damage
  • Missing hardware or accessories
  • Missing original packaging
  • Visible wear from use

Refund adjustments depend on the condition of the returned item and applicable law. Any applicable fees will be assessed as part of the return review.

06 / PRODUCT ISSUES

Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact our team within 7 days of delivery.

Please provide:

  • Your order number
  • Clear photos or videos showing the issue
  • A brief description of the problem

Our team will review your request and advise on an appropriate resolution. For delivery-related issues, please also see our Shipping Policy.

Reporting promptly helps us investigate shipment and product issues. Applicable statutory rights are not limited by this reporting window.

07 / REPLACEMENT ITEMS

Exchanges

Talon Billets offers exchanges or replacements for approved cases involving:

  • Defective products
  • Items damaged during shipping
  • Incorrect products shipped

Please contact our team and receive exchange approval before returning an item. We will provide instructions based on the circumstances of your request.

08 / PAYMENT RETURNS

Refund Process

Once an authorized return is received, our team will inspect the item and review its condition.

  1. We confirm receipt of the returned product.
  2. We inspect the condition of the item.
  3. We notify you by email of refund approval or rejection.
  4. Approved refunds are issued to the original payment method.

The time required for funds to appear in your account depends on your bank or payment provider.

09 / REFUND ASSISTANCE

Late or Missing Refunds

If an approved refund has not appeared in your account:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. If you still cannot locate the refund, contact our support team for assistance.

10 / ORDER CHANGES

Order Cancellation

Orders are processed quickly after payment confirmation. If you need to cancel an order, please contact us as soon as possible.

Once an order has shipped, it cannot be canceled through our normal order cancellation process. Any return request must follow the applicable return guidelines described above.

11 / RELATED RESOURCES

Helpful Information

Need Help With a Return?

Our support team is here to assist with returns, exchanges, refunds, and product concerns.

Text: +1 (469) 224-3099
Email: talonbillets@gmail.com